Mr. Thathamkulam An Integral Part Of The Space Planning

Mr. Thathamkulam was an integral part in the space planning process in the eye clinic and took the initiative in making the plans to rearrange the staff rooms to make extra rooms for patient care. With the assistance of the IT team, space planning committee, and interior designing department, staffs were relocated among themselves, in order to accommodate more new staff to meet the growing patients’ care population and maintaining patient rights and Health Insurance Portability and Protection Act (HIPPA) law as well. This change has made a big impact in reducing the wait time (from 25min to 10min) for patients, and increasing patient and staff satisfaction (78% to 89%). In his daily practice, he also ensure that all the staff follows the VHA, medical center, and the clinic policy. He has informed and monitored regularly all the staff, including residents in the clinic not to discuss about patient health matters with the patient or to anyone else in the hallways. Therefore the Eye Clinic, which Mr. Thathamkulam manages, does not have any violation of patient rights or HIPPA policy. Mr. Thathamkulam has taken leadership in identifying ethical issues for the Telecare department to improve the delivery of care to patients and families. Mr. Thathamkulam has maintained privacy and confidentiality during assessments, thereby in protecting all paper and computer documentation. Mr. Thathamkulam advocates for the maintenance of patient confidentiality by keeping charts off theShow MoreRelatedThe Nurse Manager At The Eye Clinic795 Words   |  4 Pages Mr. Philipson Thathamkulam, RN, MSN, MBA is the nurse manager in the eye clinic. He is responsible for supervising the nurses and Health Technicians. He also is responsible for overseeing the care delivered to the veterans in the eye clinic. Mr. Thathamkulam has been functioning in the nurse manager role for the past 4 months and has made few changes and improvements for the betterment of the service and at the organizational level within the short period of time. CRITICAL ELEMENTS: LEADING CHANGE